> This page is for Itential Gateway, version 5 (default).
> For other versions, use one of these documentation indexes:
> - 5 (default): https://docs-test.itntl.com/itential-gateway/5/llms.txt
> - 4: https://docs-test.itntl.com/itential-gateway/4/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs-test.itntl.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs-test.itntl.com/_mcp/server.

# Create a service group

When you create a service group, you define the following properties:

**Name (Required)**

* Must be unique within each gateway cluster
* Choose descriptive names that clearly indicate the group's purpose
* Examples: "Database Services", "Dev Team Tools", "Production APIs"

**Description (Optional)**

* Provide context about the group's purpose
* Include usage guidelines or restrictions
* Document any special considerations

**User Groups (Required)**

* Select which user groups can access services in this service group
* Grant only necessary access
* Review and update permissions regularly

**Services (Optional)**

* Add relevant services to the group
* Services can belong to multiple service groups if needed
* Use the default service group as a reference for available services

## Prerequisites

Before creating a service group, ensure you have completed the following:

* Created a gateway cluster in Gateway Manager to represent you Gateway deployment
* Identified who needs access to which services and how services relate to business processes

## Create a service group

Navigate to Itential Platform.

Select **Gateway Manager** from the **Administration** collection in the left-side navigation menu.

Navigate to the **Gateways** tab in Gateway Manager.

From the list of gateway clusters, select the gateway where you want to add a service group to.

Navigate to the **Service Groups** tab on the gateway cluster details page and select **+ Create Service Group**.

Enter a descriptive name for **Service Group Name**.

(Optional) Enter a description for **Description**.

(Optional) Select the services you want to include in this group from the list on the right.

> **Note**
>
> If you haven't created the services for this group yet, you can add the services later.

Under **Access**, add at least one authorization group to the service group. Users in this group can access and use all services assigned to this group.

Click **Save** to create the service group.

## Best practices

### Plan your service group strategy

**Organize by function**
Group services based on their business function or technical purpose:

* Database services
* API integrations
* Monitoring tools
* Security services

**Organize by team or department**
Align service groups with your organizational structure:

* Development team services
* Operations team services
* Quality assurance services
* Business analyst tools

**Organize by environment**
Separate services based on deployment environments:

* Production services
* Development and testing services
* Sandbox services