Itential Platform Cloud overview

Itential Platform Cloud is Itential’s fully managed network orchestration platform. Itential operates and maintains the infrastructure, including automatic updates, so your team can focus on building and orchestrating automations.

What you can do

Build automations visually

Design workflows with drag-and-drop components. Add conditional logic, error handling, and parallel execution without writing code.

Connect to external systems

Integrate with 300+ systems including network devices, cloud platforms, and ITSM tools through pre-built adapters and integrations.

Track automation performance

Track automation trends, job history, and performance metrics across your Platform instances.

Search and analyze job history

Search, filter, and analyze job and task data with extended retention across your environments.

Applications

Core

Cloud Hub

Monitor jobs with Job Viewer, track automation performance with Insights, and manage access from one centralized portal.

Studio

Build automation assets: workflows, forms, templates, and transformations.

Operations Manager

Run and monitor workflows. Configure schedules, event triggers, and API endpoints.

Admin Essentials

Manage users, permissions, system health, and platform settings.

Inventory Manager

Consolidate devices, endpoints, and systems from multiple sources into a single inventory.

Itential Gateway

A customer-hosted gateway that organizes, shares, and runs your automation library on-premises. Provides enterprise-grade access control and exposes automations for others to run.

Add-on

Add-ons are separately licensed applications that provide additional functionality to Platform.

FlowAI

Design, deploy, and monitor agents that combine agentic reasoning with the capabilities of Itential’s existing automation assets. Audit agent actions and view agent session logs.

Lifecycle Manager

Track infrastructure state through device and service lifecycles. Orchestrate multi-stage deployments and maintain compliance audit trails.

Configuration Manager Enterprise

Enforce configuration standards across your infrastructure. Automatically validate changes, audit compliance, and remediate drift using Golden Configuration and Compliance Plans.

Connect to external systems

Adapters

Install code-based connectors for custom protocols, advanced authentication, or specialized error handling.

Integrations

Create lightweight connectors from OpenAPI specifications. Deploy REST API connections in minutes.

ServiceNow app

Trigger Itential workflows directly from ServiceNow tickets and catalog items.

Next steps

Create your first workflow

Follow a step-by-step tutorial to build and run a workflow.

Manage users

Centrally manage users, roles, and access controls for your cloud environment.

View jobs

Monitor running and completed automations across your environment.